Payment terms
Deposits
This applies to all projects based services such as web design, paid ad setup, branding and any other adhoc tasks. A non-refundable deposit of 50% of the total project cost is required before any work commences.
The deposit is necessary to secure the your position in our project queue and to cover initial planning and administrative costs.
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To read our social media management payment terms, click here.
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To read payment terms on our content creation, coaching sessions or strategy sessions, click here.
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Final Payment
The remaining balance is due upon completion of the project but before the final deliverables are handed over to the client. E.g Before the launch of your website, ads or final branding handover. You will have 7 days from the date of project completion to submit the final payment.
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Payment Methods
Payments can be made via bank transfer or PayPal.
Our bank details will be provided upon agreement to commence the project.
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Cancellation Policy
Client-initiated Cancellations: If the client decides to cancel the project after work has commenced, the client remains responsible for payment of all work completed up to the cancellation date. In doing this, you forfeit your non-refundable deposit.
Non-Payment
Failure to make the required deposit or milestone payments within the agreed-upon timeframes may result in a suspension of work until payments are received.
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In the event of non-payment of the final balance within the specified timeframe, the client will be in breach of the agreement, and legal action may be pursued to recover the outstanding amount.
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Termination by Raven Digital Co: We reserve the right to terminate the project if the client fails to adhere to the terms of the agreement.
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In such cases, the client will be responsible for payment for all work completed up to the termination date.
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Refund Policy
The initial deposit is non-refundable.
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By engaging in our services, you acknowledge and agree to abide by these payment terms and cancellation policies.
Any deviations from these terms must be agreed upon in writing by both parties.
Payment terms
social media management clients
Initial Payment
New clients are required to make an upfront payment equivalent to one week of service before the commencement of social media management services.
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Recurring Weekly Payments
Subsequent payments will be invoiced and due on a weekly basis throughout the duration of the service.
Payments are due on Fridays.
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Package Caps
Silver package capped at 3 hours p/w
Gold package capped at 5 hours p/w
Platinum package capped at 12 hours p/w
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Late Payments
Late payments may result in a temporary suspension of services until the outstanding amount is settled.
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Cancellation Policy
Cancellation by Client: After the initial 1 month contract, You may cancel the social media management service at any time with one week's notice.
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The client remains responsible for payment for the week following the cancellation notice, and any services already provided up to that point.
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Non-Payment
Failure to make the weekly payment within the specified timeframe may result in a suspension of services until payments are received.
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If non-payment persists for two consecutive weeks, Raven Digital Co reserves the right to terminate the agreement and legal action will be pursued to recover the outstanding amount.
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Termination by Raven Digital Co: We reserve the right to terminate the social media management agreement if the client fails to adhere to the terms of the agreement.
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In such cases, the client will be responsible for payment for all work completed up to the termination date.
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Refund Policy
The upfront payment for the first week is non-refundable.
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By engaging in our social media management services, you acknowledge and agree to abide by these payment terms and cancellation policies.
Any deviations from these terms must be agreed upon in writing by both parties.
Payment terms
Content creation days, online sessions
Upfront Payment
Payment for all services such as half day and full day content creation, our 1:1 Instagram coaching sessions or 1 hour strategy phone sessions, payment is required up front, in full at the time of booking.
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Payment Methods
Payments can be made via invoice using stripe, bank transfer or PayPal.
Our bank details will be provided at the time of booking.
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Cancellation Policy
Client-initiated Cancellations: Clients must allow the following notice periods;
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48 hours notice for content creation days and Instagram coaching sessions.
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2 hours notice for phone consults
If the client decides to reschedule their session within ample time of these notice periods, we will be able to do so, so long as the new requested date and time is available.
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If the client cancels a their session within the 48 hour time frame, not giving us sufficient time, you will not be refunded.
Non-Payment
Failure to make upfront payment may result in your session being booked by another client - so we recommend doing this as soon as possible to secure your spot.
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Termination by Raven Digital Co: We reserve the right to terminate the a session if the client fails to adhere to the terms of the agreement.
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Refund Policy
We do not offer refunds on any of our sessions including content days, instagram coaching, or phone sessions.
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By engaging in our services, you acknowledge and agree to abide by these payment terms and cancellation policies.
Any deviations from these terms must be agreed upon in writing by both parties.
