Payment Terms
Deposits
This applies to all projects based services such as web design, paid ad setup, branding and any other adhoc tasks. A non-refundable deposit of 50% of the total project cost is required before any work commences.
The deposit is necessary to secure the your position in our project queue and to cover initial planning and administrative costs.
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To read our social media management payment terms, click here.
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To read payment terms on our content creation, coaching sessions or strategy sessions, click here.
Final Payment
The remaining balance is due upon completion of the project but before the final deliverables are handed over to the client. E.g Before the launch of your website, ads or final branding handover. You will have 7 days from the date of project completion to submit the final payment.
Payment Methods
Payments can be made via bank transfer or PayPal.
Our bank details will be provided upon agreement to commence the project.
Cancellation Policy
Client-initiated Cancellations: If the client decides to cancel the project after work has commenced, the client remains responsible for payment of all work completed up to the cancellation date. In doing this, you forfeit your non-refundable deposit.
Non-Payment
Failure to make the required deposit or milestone payments within the agreed-upon timeframes may result in a suspension of work until payments are received.
In the event of non-payment of the final balance within the specified timeframe, the client will be in breach of the agreement, and legal action may be pursued to recover the outstanding amount.
Termination by Raven Digital Co: We reserve the right to terminate the project if the client fails to adhere to the terms of the agreement.
In such cases, the client will be responsible for payment for all work completed up to the termination date.
Refund Policy
The initial deposit is non-refundable.
By engaging in our services, you acknowledge and agree to abide by these payment terms and cancellation policies.
Any deviations from these terms must be agreed upon in writing by both parties.
Payment terms
social media management clients
Initial Payment
New clients are required to make an upfront payment equivalent to one week of service before the commencement of social media management services.
Recurring Weekly Payments
Subsequent payments will be invoiced and due on a weekly basis throughout the duration of the service.
Payments are due on Fridays.
Package Caps
Silver package capped at 3 hours p/w
Gold package capped at 5 hours p/w
Platinum package capped at 12 hours p/w
Late Payments
Invoices that are late by 7 days will incur a 5% late fee.
Cancellation Policy
Cancellation by Client: After the initial 1 month contract, You may cancel the social media management service at any time with one week's notice.
The client remains responsible for payment for the week following the cancellation notice, and any services already provided up to that point.
Non-Payment
Failure to make the weekly payment within the specified timeframe may result in a suspension of services until payments are received.
If non-payment persists for two consecutive weeks, Raven Digital Co reserves the right to terminate the agreement and legal action will be pursued to recover the outstanding amount.
Termination by Raven Digital Co: We reserve the right to terminate the social media management agreement if the client fails to adhere to the terms of the agreement.
In such cases, the client will be responsible for payment for all work completed up to the termination date.
Refund Policy
The upfront payment for the first week is non-refundable.
By engaging in our social media management services, you acknowledge and agree to abide by these payment terms and cancellation policies.
Any deviations from these terms must be agreed upon in writing by both parties.
Payment terms
online sessions and content creation days
Upfront Payment
Payment for all services such as 2 hour and 4 hour content allure session or 1 hour strategy phone sessions, payment is required up front, in full at the time of booking.
Payment Methods
Payments can be made via invoice using credit / debit card, bank transfer.
Rescheduling Policy
Client-initiated Cancellations: Clients must allow the following notice periods;
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We require ample notice for rescheduling. If you give us more than 48 hours notice, No additional fee will be charged.
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If rescheduling within 48 hours of your booking, You will need to pay an additional rescheduling fee of 50%.
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If rescheduling within 24 hours of your booking, You will need to pay an additional rescheduling fee of 100%
If the you decide to reschedule your session within ample time of these notice periods, we will be able to do so, so long as the new requested date and time is available.
Non-Payment
Failure to make upfront payment may result in your session being booked by another client - so we recommend doing this as soon as possible to secure your spot.
Termination by Raven Digital Co: We reserve the right to terminate the a session if the client fails to adhere to the terms of the agreement.
Refund Policy
We do not offer refunds on any of our sessions.
project terms
branding + web design
Cancellation Policy
We do not accept project cancellations due to change of mind and the full amount is required to be paid upon change of mind.
Non-Payment
Failure to make payment in any circumstance including change of mind projects will result in Raven Digital Co engage in debt collection services. You will be required to pay the full amount of the quoted project plus the fees invoiced from the debt collection agency.
Termination by Raven Digital Co: We reserve the right to terminate the a session if the client fails to adhere to the terms of the agreement.
Refund Policy
We do not refund deposits after they have been paid nor do we refund on any completed project.
Design Revisions
During the design phase, you are entitled to two major revisions, included in your quotation. You will be charged for any additional major revisions after this.
A major revision is defined as any substantial change that significantly alters the initial design direction or concept, such as redesigning key elements, altering the layout, or making changes that affect the overall aesthetics and functionality.
A minor revision, on the other hand, refers to small, incremental changes that do not drastically change the overall design. Examples of minor revisions include colour adjustments, font changes, or minor tweaks to existing elements.
You will be charged for any additional major revisions beyond the two included in your quotation. Minor revisions are generally not charged, but if the volume of minor revisions becomes excessive, additional charges may apply.
Scope of Work
The scope of work will be outlined in the project proposal and agreed upon by both parties. Any changes to the scope of work may result in additional charges.
Client Responsibilities
The client agrees to provide all necessary information, materials, and feedback in a timely manner to ensure the project progresses according to the agreed schedule. Upon commencement of the project, you will be asked to complete a comprehensive questionnaire. If you do not include answers to all the questions in full detail this may delay timelines and result in an incorrect design. If a re-design is needed due to limited information provided, this will count as one major revision.
Timeline and Deadlines
Raven Digital Co will make every effort to meet the agreed deadlines. However, we are not responsible for delays caused by the client’s failure to provide necessary materials or feedback in a timely manner.
Limitation of Liability
Raven Digital Co shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid by the client for the project.
Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the jurisdiction in which Raven Digital Co operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
By engaging in our services, you acknowledge and agree to abide by these payment terms and cancellation policies.
Any deviations from these terms must be agreed upon in writing by both parties.
